DELIGHTFUL| CRGB Marble

1. Our current on demand deliveries are from Mondays to Sundays except for public holidays, unless stated otherwise.
2. Specific timed deliveries are not available.
3. Although our team always try our best to ensure punctual delivery for our customers, Baba Balloon cannot be held responsible if a delivery is late due to unavailability of the delivery service that we use or anything else outside of Baba Balloon's control.
4. In the event of a non-delivery, please contact us at bababalloon.pg@gmail.com . It is the customer's responsibility to contact us within 1 day of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse of any rights to a refund.
5. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
6. If you change address, you must update your address details on the "My Account" section of the website to ensure that no deliveries are sent out to the wrong address. Please ensure this is done by 10am one (1) day before the intended delivery day. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph.
7. The customer is responsible to ensure that your recipient is present at the address at the time of delivery. No refund will be issued if order have been duly delivered to the address as prescribed by the customer. In the event a delivery is re-scheduled or re-routed upon the request of your recipient or you, a re-delivery fee will apply depending on your recipient's location.
8. We reserve the right, at our absolute discretion, to cancel your order if it becomes apparent to us that the courier service in your area is too unreliable. We value our customers and our ability to deliver, so where we can't, we won't risk disappointing you.

Balloon Availability and Substitution

All products are subject to availability. In the event of any supply difficulties or if the balloons we have received from our importers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

Our Promise, Returns and Refunds

Delighting customers is our ultimate aim. We always strive to deliver balloons at its best condition and on time.

We promise to send you the best quality of balloons and this would mean that they will occasionally last much longer. Balloon conditions can be affected by environment conditions in terms of temperature, wind, rough or edgy surroundings. If, at our discretion, the balloons do not meet our high quality standards, we will give you the choice of a replacement at our next available delivery date.

Our balloons are prepared carefully to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact our customer care (bababalloon.pg@gmail.com) immediately so that we can arrange a replacement at our next available delivery date. Please note that you will need to email us a photo of the damaged balloons within 2 hours of receipt in order to be eligible for a replacement.

Non Delivery

We do everything we can to ensure our balloons are delivered. If for any reason we made a mistake and deliveries don't turn up, (i.e. if your balloons have not arrived within 3 days of their intended delivery date), please contact our customer care at bababalloon.pg@gmail.com. We will send you a replacement on our next available delivery date.

Returns

Please understand that due to the perishable nature of balloons, we are unable to accept returns. We offer customers replacement balloons if the balloons are not delivered to an acceptable quality, as detailed above.